ESP RainMaker Services affected due to AWS outage

ESP_Piyush
Posts: 42
Joined: Wed Feb 20, 2019 7:02 am

ESP RainMaker Services affected due to AWS outage

Postby ESP_Piyush » Thu Nov 26, 2020 10:33 am

ESP RainMaker Services were affected starting around 8am PST on Wednesday, 25Nov due to an AWS Outage in the US-East-1 (N. Virginia) region. The services now seem fully restored.

One issue we observed is that some devices weren't able to receive commands via the cloud service, even though they could report their status. We had to reboot such devices manually to get them working.

If anyone is facing any other issues, please let us know. Sorry for the inconvenience.

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